Flow Barbados is being asked to justify planned broadband and bundled-service price increases of up to BDS$10 per month, as the Fair Trading Commission (FTC) examines the proposed changes and their impact on customers.

The FTC confirmed on October 15 that it had requested detailed information from the telecommunications provider, including the contractual terms supporting the increases, how customers were notified, which packages would be affected and whether additional services or benefits would accompany the higher charges.

Flow previously announced that adjustments for selected broadband and bundle customers would begin in November 2026. Some customers have raised concerns about larger changes appearing on their bills, prompting renewed questions about billing transparency and the practical options available to consumers.

The Barbados Consumer Empowerment Network has questioned whether customers can easily switch providers when faced with cancellation penalties, installation costs, contract restrictions or limited alternatives. The group has also called for greater clarity on what customers receive in return for paying more.

Flow has said continued investment in its network, technology, products and services is necessary to maintain reliable connectivity. The FTC, meanwhile, says it is reviewing the matter under consumer-protection legislation, although its authority does not extend to directly regulating mobile or broadband rates.

For households and businesses that depend on reliable internet, the outcome could have implications for monthly budgets, operating expenses and the cost of digital services.

The key issue is whether Flow can clearly explain the contractual basis for the increases and demonstrate the value customers will receive for the higher charges. The FTC says it will provide further information as appropriate after reviewing the company’s response.